Returns and Refund Policy

All returns are within 30 days of the date of purchase for exchange or refund. Product returned must be in new, unused/not installed, resalable condition and in its original box.

If you need to return an item or an order for a refund, please contact us for an RMA number.

Electrical wire cannot be returned or refunded because it is cut to your specification at the time of purchase.

Refunds will only be made via the method paid and processed via same credit or debit card. There are absolutely no refunds or exchanges on any special or factory orders, custom built or modified heaters, electrical panels, sub panels, or anything else that is customized or special built to a customer's specification.

Shipping costs are the responsibility of the buyer.

ALL RETURNS REQUIRE RMA APPROVAL. IF YOU SEND AN ITEM BACK WITHOUT A RETURN AUTHORIZATION NUMBER (RMA) FROM US IT WILL BE HELD BY OUR RECEIVING DEPARTMENT UNTIL RMA IS ISSUED. PLEASE CALL US FOR AN RMA PRIOR TO SHIPPING AN ORDER BACK TO US. THIS WILL ALLOW US TO PROPERLY PROCESS YOUR RETURN WITHOUT DELAY.